Server blackout

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The old secondary world-select menu during the third server blackout, circa 2007.

A server blackout is the unexpected crash of a server, typically resulting in all players being logged out for an extended period of time. Blackouts usually affect most, if not all, game servers and may affect other RuneScape facilities, such as the forums and main website.

Blackouts are generally caused by a technical failure on the part of Jagex. Players who suffer from blackouts can only wait until the problem is fixed by Jagex. In some cases, a rollback is necessary. A rollback is an operation that returns server databases to their previous state from before the blackout occurred. On rare occasions where a rollback is performed, any changes that occurred between the crash and the previous state are lost. This includes gained experience, trade transactions, quest progress, etc. Rollbacks typically revert the servers to the state they were in anywhere from 15 minutes to one hour prior.

Under rare and severe circumstances, Jagex might intentionally implement server blackout. A renowned example of server blackout was the infamous Falador Massacre, utilised to cease bug abuse and take action towards the massacre leaders without a rollback.

During an intentional server blackout, worlds on the select screen are listed as "OFFLINE", as opposed to displaying the number of players logged in. However, on an unexpected crash, the login server simply assumes that nobody is connected to that server.

On November 22, 2022, the longest unintentional server blackout occurred due to power failure at one of Jagex’s external data centres. Jagex was able to recover by November 23 around 3:00 GMT. There was no server rollback. Jagex did mention offering "Make Good" options to compensate players for the blackout, however the status of these options is still unknown.