Last week, we launched a new password recovery system on our website. However we have discovered that it was being TOO strict about returning passwords. We obviously wanted to be sure passwords only went to the right people, but we went a bit far and made it harder than intended.
We have now fixed this problem. So the password recovery system is now about the same strictness as it was before we updated it.
Therefore if you have recently used our new Password Recovery System (i.e. in the last week) and have had your request denied, then you may wish to try again and submit another password support request. Hopefully this time you will be able to get your password back.
Note this only affects RECENT queries, there is no need to resend password requests from over a week ago!
The Jagex Webdev Team