Introducing the QuestHelp system!
We know it can be very frustrating to get partway through a quest only to hit a puzzle you just can't solve. However, we also know that simply resorting to looking up the entire solution can take all the fun out of the quest and often results in you seeing more solution than you wanted to see. This can leave you with the feeling that you didn't really solve bits you could have done.
Therefore we're proud to announce the launch of our new QuestHelp system! The system looks at your current progress in the game to identify your exact position within a quest and then offers hints on how to get past the point you are currently stuck at.
Even better, the hint system is able to give 'cryptic' hints, which are just enough to get you thinking in the right direction, but still allow you to enjoy solving the puzzle for yourself. If that's not enough it can then give a more detailed hint to help you get past the sticking point. Additionally, some hints contain maps and images that provide excellent visual clues to aid you during your quest.
The system will give you up to 4 hints a day. Of course you don't have to use all 4 and for maximum enjoyment of the quests we would recommend only using the QuestHelp system when you find yourself otherwise stumped.
For the moment the QuestHelp system is a beta and provides help for all of our free quests. We will be looking to add the members quests next, just as soon as we can get all those hints written! So you can look forward to those being released in batches in the future.
There are a couple of reasons we started with just free player quests. Firstly, the majority of our game related queries are from free players. This will hopefully free up a significant part of our Customer Relations team, who can then be re-shifted to focus on processing game abuse and cheating reports even quicker, improving the game environment for all of our players! During the beta version, we also hope to get your ideas and suggestions via our forums to make the QuestHelp system as helpful as possible, which we can then look to take into account as we update with help for all of our members quests.
You can log-in to the QuestHelp system from the main front page and also from the Knowledge Base.
For more information about the QuestHelp system, view the QuestHelp Knowledge Base article.